Privacy Policy

SS Saral Solution (“SS Saral Solution”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our customers, retailers, distributors, agents, business partners, and website visitors.

This Privacy Policy explains how we collect, use, store, and protect information when you access or use our website, applications, portals, and fintech services, including Mobile & DTH Recharge, Bill Payments, Money Transfer, AePS, Insurance, and other digital financial and utility services.

By accessing or using our services, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our services.

Information We Collect

Depending on the services you use, SS Saral Solution may collect the following information:

• Full name
• Mobile number
• Email address
• Residential or business address
• Date of birth and other KYC information, where required
• PAN, Aadhaar, or other identification details where legally required
• Bank account and payment-related information
• Transaction and service details
• Device information and unique device identifiers
• IP address and network information
• Browser, operating system, and device details
• Location information, where required and permitted
• Information provided while contacting our support team
• Documents or images submitted for KYC, onboarding, or verification
• Information required to process insurance or other financial services

You may choose not to provide certain information; however, some services may not be available without the required information.

Information Collected Through Our Website

When you visit our website, we may automatically collect certain technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General usage and interaction information

This information helps us maintain website security, understand usage patterns, improve our services, and provide a better user experience.

Where possible, this information is used in an aggregated or non-identifying manner.

Permissions We May Request

Depending on the application and services you use, SS Saral Solution may request certain device permissions.

• Camera

  The camera may be used for:

  • KYC document scanning
  • Identity verification
  • Profile verification
  • QR code scanning
  • Capturing required documents or images
• Location

  Location information may be required for certain services, security purposes, fraud prevention, or locating relevant service/device functionality.

• Contacts

  Where supported and with your permission, contacts may be used to help select a recipient for services such as recharge or money transfer. We do not access contacts unnecessarily.

• Storage / Files

  Access to files or storage may be required to:

  • Upload KYC documents
  • Upload supporting documents
  • Download receipts
  • Access statements or other documents
• Bluetooth

  Bluetooth access may be required where supported devices or peripherals need to connect with our application.

• Microphone

  Microphone access may be requested for specific application features such as voice-based communication or support/chat functionality.

You can manage or revoke permissions through your device settings. Certain features may not function if the required permission is disabled.

How We Use Your Information

We may use collected information to:

• Create and manage user, retailer, distributor, or partner accounts
• Verify identity and complete KYC requirements
• Process recharge and bill payment transactions
• Facilitate money transfer and AePS services
• Provide insurance-related services
• Process payments and financial transactions
• Generate receipts, reports, and transaction records
• Provide customer and technical support
• Detect and prevent fraud, unauthorized transactions, and misuse
• Maintain the security of our platform
• Improve our products, services, and applications
• Analyze service usage and performance
• Send important service-related notifications
• Communicate account, transaction, and security updates
• Provide information about products or services where permitted
• Meet applicable legal, regulatory, tax, accounting, and compliance requirements

We do not use personal information for purposes unrelated to the services provided unless permitted by applicable law or with appropriate consent.

Transaction and Payment Information

When you use our fintech services, certain information may be required to process and complete the transaction.

Depending on the service, this may include:

• Customer or beneficiary details
• Mobile number
• Account or service details
• Transaction amount
• Transaction reference number
• Payment status
• Bank or payment-related information
• KYC information where applicable

Payment and transaction information may be shared with relevant banks, payment service providers, billers, insurance providers, financial institutions, technology partners, or other authorized service providers where necessary to complete the requested service.

Information Sharing

SS Saral Solution may share information where necessary with:

• Banks and financial institutions
• Payment gateways and payment service providers
• Recharge and bill payment service providers
• Insurance companies and authorized insurance service providers
• AePS and money transfer service providers
• KYC and identity verification service providers
• Technology and infrastructure providers
• Customer support and service providers
• Government, regulatory, law-enforcement, or other authorized authorities where legally required

We only share information that is reasonably necessary for the relevant purpose and, where applicable, subject to contractual, security, and confidentiality obligations.

Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Alteration
• Loss
• Misuse
• Destruction

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Users should also take appropriate steps to protect their account credentials, OTPs, passwords, and other sensitive information.

SS Saral Solution will never ask you to disclose your OTP, PIN, password, or other confidential authentication information through unsolicited communication.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain transaction and account records
• Meet legal and regulatory obligations
• Meet tax, accounting, and audit requirements
• Prevent fraud and misuse
• Resolve disputes
• Enforce agreements and protect our legal rights

The retention period may vary depending on the type of information and the applicable legal or regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

Third-Party Services and Links

Our website or applications may contain links to third-party websites, applications, or services.

SS Saral Solution is not responsible for the privacy practices, content, or security of third-party services. We recommend reviewing the privacy policies of those third parties before providing them with personal information.

Changes to This Privacy Policy

SS Saral Solution may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with the revised "Last Updated" date of August 2026.

We encourage you to periodically review this Privacy Policy to remain informed about how we protect your information.